Frequently Asked Questions

What are Sonny pieces made from?

Every Sonny necklace is hand-beaded using real semiprecious stones and gold filled hardware. Our initial charms are 18k gold PVD on a brass base. Gold filled means a thick layer of real gold bonded to a brass base — durable and long-lasting, unlike plated jewellery which can flake or peel over time.

How long will my order take?

Every piece is made to order, just for you. Please allow 3–4 weeks from your order date for your piece to be made and dispatched. You'll get a tracking number once it's on its way.

Need it sooner? Get in touch at hello@sonnyjewellery.com before ordering and we'll see what we can do.

Will my necklace look exactly like the photos?

Pretty close — but because every Sonny piece is hand-beaded using real stones, tiny variations in colour, texture, and pattern are part of the deal. No two pieces are exactly the same, and honestly? We think that's a good thing.

What length are the necklaces?

All Sonny necklaces are made 16 inchs/20cm and come with a 1 inch adjustable chain extender. If you need something custom, just get in touch at hello@sonnyjewellery.com and we'll sort something out.

Can I get a custom piece or a specific initial?

Yes! Initial charms are available on selected pieces at checkout. For anything else custom, get in touch at hello@sonnyjewellery.com and we'll have a chat about what's possible.

How do I care for my Sonny piece?

Keep it away from water, perfume, and beauty products. Store it somewhere dry when you're not wearing it — ideally in the pouch it came in. Give it a gentle wipe with a soft dry cloth if needed. Check our full Care Instructions page for everything you need to know.

Is there a warranty?

Yes — every Sonny piece comes with a 6-month warranty against manufacturing defects. This covers clasp faults and stones coming loose with no signs of impact. It doesn't cover tarnishing, breakages, or wear from not following care instructions. Not sure if you're covered? Just ask.

Do you ship internationally?

Yes, we ship worldwide via NZ Post. International customers should be aware that import duties, taxes, or customs fees may apply — these aren't included in your order and are the customer's responsibility.

Can I return or exchange my piece?

Full-priced, non-personalised pieces can be returned within 7 days of receiving your order, unworn and in original packaging. All returns must be approved via email first — reach out to hello@sonnyjewellery.com within 3 days of receiving your order. Exchanges depend on availability. For full details, head to our Returns & Shipping page.

I have a question that isn't here — help?

We've got you. Drop us a line at hello@sonnyjewellery.com and we'll get back to you.

Sonny x