Shipping & Returns

Made to Order

Every Sonny piece is made by hand, just for you. Please allow 3–4 weeks from the date of your order for your piece to be made and dispatched — you'll get a notification once it's on its way.

Need it sooner? Get in touch at hello@sonnyjewellery.com before placing your order and we'll see what we can do.

Shipping

We ship all NZ orders via NZ Post — typically 2–5 business days once dispatched, allow up to 7. Free shipping on NZ orders over $200.

We ship worldwide. International timeframes vary and are estimates only. Import duties, taxes, or customs fees may apply — these are your responsibility. Once your order is with NZ Post it's in their hands, but if something seems off get in touch and we'll do our best to help.

You'll receive a tracking number once your order is dispatched.

Returns & Exchanges

If something isn't right, reach out to hello@sonnyjewellery.com within 3 days of receiving your order and we'll figure it out together.

Full-priced, non-personalised items can be returned within 7 days — unworn, in original packaging, and in the same condition they left us. All returns must be approved via email before anything is sent back. Return shipping is on you — tracked and padded, please.

We don't accept returns on sale items, gift cards, or discount code orders. Afterpay orders are eligible for store credit only. Exchanges depend on availability.

If anything arrives damaged or not as expected, contact us straight away with your order details and photos and we'll sort it.

The Handmade Difference

Tiny variations in colour, texture, and finish are part of the handmade deal — no two pieces are exactly the same, and we think that's a good thing.

Refunds

Approved refunds go back to your original payment method within 10 business days. Shipping costs aren't refundable. If 15 business days have passed and nothing's shown up, drop us a line.

Warranty

Every Sonny piece is backed by a 6-month warranty against manufacturing defects. Covered: clasp faults and stones coming loose with no signs of impact. Not covered: tarnishing, breakages, scratches, or anything resulting from wear, accidents, or not following our care guide. Not sure if you're covered? Just ask.

Got a question? hello@sonnyjewellery.com

Sonny x