Refund policy
Returns & Exchanges
We want you to love your Sonny piece just as much as we do! If something isn't right, please reach out to us at hello@sonnyjewellery.com within 3 days of receiving your order and we'll figure it out together.
All returns and exchanges are looked at individually and need to be approved by us via email before anything gets sent back. Once your return is approved, we'll send you the return address directly — we handle this on a case by case basis.
Full-priced, non-personalised items can be returned within 7 days of receiving your order as long as they're unworn, in their original packaging, and in the same condition they left us. We're not able to accept anything back that shows signs of wear, makeup, staining or damage.
Exchanges depend on availability.
Return shipping is on you and we'd ask that you send it tracked in a padded parcel. We can't take responsibility for anything lost or damaged on its way back to us.
We can't accept returns on sale items, gift cards, or items bought with a discount code. If you paid through Afterpay, you're eligible for store credit only.
Something Arrived Wrong?
Open your order as soon as it arrives, if anything looks off — damaged, defective, or not what you ordered — get in touch straight away at hello@sonnyjewellery.com with your order details and some photos. We'll sort it.
Made by Real People
Every Sonny piece is made by hand, which means tiny variations in colour, texture, and finish are part of the deal — and honestly, part of the charm. No two pieces are exactly the same and we think that's a good thing. By shopping with Sonny you're embracing that handmade reality and accepting that your piece might look ever so slightly different from the photos.
Refunds
Once your return lands with us and we've had a look, we'll let you know whether it's been approved. If it's approved, your refund goes back to your original payment method within 10 business days. Your bank might take a little longer on their end — that's out of our hands unfortunately.
If 15 business days have come and gone since your refund was approved and nothing has shown up, drop us a line at hello@sonnyjewellery.com.
Shipping costs aren't refundable either way.
Warranty
Every Sonny piece is backed by a 6 month warranty against manufacturing defects.
What's covered: clasp faults due to a broken spring mechanism and stones that come loose or go missing with no signs of impact or damage to the setting.
What's not covered: tarnishing, chain breakages, scratches, dents, lost pieces, or anything that's come from everyday wear, accidents, misuse, or not following our care guide. Tarnishing in particular isn't a fault — it's just what happens when jewellery meets chemicals or water regularly. Check our Care Instructions to give your pieces a long life!
Not sure if you're covered? Just ask — we're happy to take a look.
Shipping
Every piece is made to order and can take up to 3 weeks to create, unless the product listing says otherwise.
We ship worldwide. International customers should know your order may attract import duties, taxes, or customs charges set by your country — these aren't included in what you pay us and are yours to cover. Worth checking with your local customs office before you order if you're not sure what to expect.
Got a question we haven't answered? Let us know hello@sonnyjewellery.com